1. Your invoice and payment
Attached is an invoice for your Quicksilver Internet account. Please note that the amount owing may not be the same as the monthly fee as we have calculated our invoices by pro-rating the amount to the end of the month, 31 March 2000. This will enable us to produce invoices at the same day each month. There are a few who will not have their invoices pro-rated till the end of April.

If you are paying by cheque, please make the cheque payable to Quicksilver Internet. Please mail the cheque with the lower section of your invoice or write your customer name at the back of the cheque so we are able to identify where the cheque came from.

If you are paying by credit card or direct debit, we are sending you an invoice so you know the amount that will be charged to your credit card or debited from your bank account as it is different from the agreed amount. The payment should go through around the time the invoice is due.

We are currently evaluating two customer billing systems. These systems originate from the US. Please note that where the date is abbreviated, it may appear in the format of mm/dd/yy (i.e. month/day/year). You may also notice some American spelling like "check" instead of "cheque".

2. New services
Email:
All Quicksilver Internet customers now have an email address with us. Your email address is your_login@quicksilver.net.nz. Each mailbox is limited to 5Mb in size.
Usenet News: If you wish to access Usenet newsgroups, the Quicksilver newsserver is available. The newsserver is news.qsi.net.nz.

Are you aware of Quicksilver tolls service? We provide cheaper national and international toll rates as well as toll free numbers (0508). Rates such as 40c+GST/minute to call cell phones anywhere in NZ from your home phone at any time of the day. Look at Products & Services page on our website for more information.

3. User Survey
We would like to find out what you, our trial users, think of Quicksilver Internet. We have designed a survey and will be emailing all customers with an URL to our customer survey. If you are not using your email account at Quicksilver, please email comments@quicksilver.co.nz with your email address (and login name).

Matthew Hobbs
Managing Director